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  <titleInfo>
    <title>Conquistar e manter clientes</title>
    <subTitle>práticas diárias que todos conhecem, mas só os bem-sucedidos utilizam</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Godri, Daniel.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">Blumenau, SC</placeTerm>
    </place>
    <publisher>Eko</publisher>
    <dateIssued>1994</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <extent>77p. : il. ; 21cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Daniel Godri. -</note>
  <subject>
    <topic>Clientes</topic>
    <topic>Contatos</topic>
  </subject>
  <subject>
    <topic>Serviços ao cliente</topic>
  </subject>
  <classification authority="ddc">658 G53</classification>
  <identifier type="isbn">8585415495 (broch.)</identifier>
  <recordInfo>
    <recordContentSource authority="marcorg">Br</recordContentSource>
    <recordChangeDate encoding="iso8601">20260331092728.0</recordChangeDate>
    <recordIdentifier source="BR-RjBN">19436</recordIdentifier>
    <languageOfCataloging>
      <languageTerm authority="iso639-2b" type="code">por</languageTerm>
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